Shipping policy

Shipping Policy

Last updated: 30.11.2025

Thank you for shopping with us! Please read our shipping policy carefully before placing an order.

1. Order Processing Time

All orders are processed within [1–3] business days after payment is received.
As a secondhand shop, each item is carefully inspected and packed before shipment.

Please note:

Orders are not shipped or delivered on weekends or public holidays.
During busy periods, processing times may be slightly longer.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Domestic shipping: [e.g. 2–5 business days]
International shipping: [e.g. 7–14 business days]

Delivery times are estimates and may vary due to carrier delays or customs processing.

3. Shipping Destinations

We currently ship to:

[Germany, EU, Worldwide]

If your country is not listed, please contact us before placing an order.

4. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees.
These charges are not included in the item price or shipping cost and are the responsibility of the customer.

5. Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information (if available).

Please allow up to 24 hours for tracking updates to appear.

6. Lost or Delayed Packages

We are not responsible for delays caused by the shipping carrier or customs.
If your package is lost in transit, please contact us and we will do our best to assist you.

7. Incorrect Address

Please make sure your shipping address is correct at checkout.
We are not responsible for orders shipped to an incorrect address provided by the customer.

8. Secondhand Item Disclaimer

All items sold are secondhand/pre-owned and may show signs of wear, which are described in the product listing.
Shipping-related damage must be reported within [e.g. 48 hours] of delivery with photos.